{"id":1102,"date":"2025-01-14T06:22:36","date_gmt":"2025-01-14T06:22:36","guid":{"rendered":"https:\/\/www.thekgac.com\/blog\/?p=1102"},"modified":"2025-01-14T06:23:46","modified_gmt":"2025-01-14T06:23:46","slug":"the-ultimate-mini-guidelines","status":"publish","type":"post","link":"https:\/\/www.thekgac.com\/blog\/the-ultimate-mini-guidelines\/","title":{"rendered":"The Ultimate Mini Guidelines on Call Recording and Telecaller Etiquettes for Outsourced Agencies."},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

\u2705 Ensure that the number of recorded calls matches the number of calls made.<\/h3>\n\n\n\n

\u2705 Over a surprise visit, check the settlement-related call recordings.<\/h3>\n\n\n\n

\u2705 Do the recovery agents inform the settlement amount to the customer over phone communication? If they are, do they specify that it is subject to approval?<\/h3>\n\n\n\n

\u2705  Is the caller or FOS posing as a police officer, lawyer, or media member to the customer?<\/h3>\n\n\n\n

\u2705 Do we have 6 months of call recording maintained?<\/h3>\n\n\n\n

\u2705 Are there any undisclosed telephone lines?<\/h3>\n\n\n\n

\u2705 In what manner are the recordings being stored?<\/h3>\n\n\n\n

\u2705 Are the tapes stored locally on a hard drive with a password or other security mechanism?<\/h3>\n\n\n\n

\u2705 Has the Agency utilized the appropriate call disposition code?<\/h3>\n\n\n\n

\u2705 Is a random sample of calls from each caller’s bucket checked for this?<\/h3>\n\n\n\n

\u2705 The number of calls checked should constitute 5%+ of the total calls made by each agent.<\/h3>\n\n\n\n

\u2705 Are there any death cases as call disposition? Do we have a death certificate in our possession?<\/h3>\n\n\n\n

\u2705 During an unannounced visit, do we observe any telecallers exhibiting signs of being short-tempered over the call? If so, let’s review their call recordings to determine if they have been verbally abusive.<\/h3>\n\n\n\n

\u2705 Do the callers use their mobile phones to make calls to customers?<\/h3>\n\n\n\n

I hope you found this information useful.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u2705 Ensure that the number of recorded calls matches the number of calls made. \u2705 Over a surprise visit, check the settlement-related […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1102","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/posts\/1102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/comments?post=1102"}],"version-history":[{"count":2,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/posts\/1102\/revisions"}],"predecessor-version":[{"id":1105,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/posts\/1102\/revisions\/1105"}],"wp:attachment":[{"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/media?parent=1102"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/categories?post=1102"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/tags?post=1102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}