{"id":160,"date":"2024-04-02T07:35:51","date_gmt":"2024-04-02T07:35:51","guid":{"rendered":"https:\/\/www.thekgac.com\/blog\/?p=160"},"modified":"2024-04-02T07:35:51","modified_gmt":"2024-04-02T07:35:51","slug":"a-standard-operating-procedure-sop","status":"publish","type":"post","link":"https:\/\/www.thekgac.com\/blog\/a-standard-operating-procedure-sop\/","title":{"rendered":"A Standard Operating Procedure (SOP)"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

\ud835\uddd4 \ud835\udde6\ud835\ude01\ud835\uddee\ud835\uddfb\ud835\uddf1\ud835\uddee\ud835\uddff\ud835\uddf1 \ud835\udde2\ud835\uddfd\ud835\uddf2\ud835\uddff\ud835\uddee\ud835\ude01\ud835\uddf6\ud835\uddfb\ud835\uddf4 \ud835\udde3\ud835\uddff\ud835\uddfc\ud835\uddf0\ud835\uddf2\ud835\uddf1\ud835\ude02\ud835\uddff\ud835\uddf2 (\ud835\udde6\ud835\udde2\ud835\udde3) is a set of written instructions documenting an organization’s routine or repetitive activity. SOP helps maintain the quality and consistency of service and standards in your hotel.<\/p>\n\n\n\n

The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly and facilitate consistency in the quality and integrity of a product.<\/p>\n\n\n\n

It is a must that all newly recruited staff and should be given training on SOP. In addition, the training of the \ud835\udddb\ud835\udde5 \ud835\uddf1\ud835\uddf2\ud835\uddfd\ud835\uddee\ud835\uddff\ud835\ude01\ud835\uddfa\ud835\uddf2\ud835\uddfb\ud835\ude01 should be maintained and documented department-wise.<\/p>\n\n\n\n

Consider the housekeeping exercise in hotels. Now, let’s talk about the subtopics to think about when addressing housekeeping.<\/p>\n\n\n\n

Exploring each sub-topic in detail would lengthen this, so here’s a brief overview to guide you on how the SOP should be formatted:<\/p>\n\n\n\n

\ud835\udde6\ud835\udde2\ud835\udde3 \u2013 \ud835\udddb\ud835\uddfc\ud835\ude02\ud835\ude00\ud835\uddf2\ud835\uddf8\ud835\uddf2\ud835\uddf2\ud835\uddfd\ud835\uddf6\ud835\uddfb\ud835\uddf4 \u2013 Packing for Out of Order rooms<\/p>\n\n\n\n

\ud835\udde6\ud835\udde2\ud835\udde3 \ud835\udde1\ud835\ude02\ud835\uddfa\ud835\uddef\ud835\uddf2\ud835\uddff: HK – 28 ( SOP serial number and department code )<\/p>\n\n\n\n

\ud835\uddd7\ud835\uddf2\ud835\uddfd\ud835\uddee\ud835\uddff\ud835\ude01\ud835\uddfa\ud835\uddf2\ud835\uddfb\ud835\ude01: Housekeeping \u2013 Guest Rooms<\/p>\n\n\n\n

\ud835\uddd7\ud835\uddee\ud835\ude01\ud835\uddf2 \ud835\udddc\ud835\ude00\ud835\ude00\ud835\ude02\ud835\uddf2\ud835\uddf1: DATE THE DOCUMENT WAS CREATED.<\/p>\n\n\n\n

\ud835\udde7\ud835\uddf6\ud835\uddfa\ud835\uddf2 \ud835\ude01\ud835\uddfc \ud835\udde7\ud835\uddff\ud835\uddee\ud835\uddf6\ud835\uddfb: 30 Minutes<\/p>\n\n\n\n

Sometimes, a guest room must be removed from inventory due to various maintenance works.<\/p>\n\n\n\n

Below are a few reasons why the room is taken under Out of Order :
\u2736 A\/C leakage
\u2736Bathroom leak
\u2736Ceiling leak
\u2736Carpet replace
\u2736Window Glass broken
\u2736Repainting
\u2736False ceiling repair
\u2736Room Ceiling Fungus appearing.
\u2736Blockage \/ Leakage in the bathroom, etc.<\/p>\n\n\n\n

\u2705The housekeeping department is responsible for packing the guest for the maintenance team to start their work.<\/p>\n\n\n\n

\u2705Packing helps protect and prevent other room areas from damage due to dust, moisture, paint, etc.<\/p>\n\n\n\n

\u2705Depending on the kind of maintenance activity, the room boy should pack the room.<\/p>\n\n\n\n

The items below are packed in most cases:
\u25baAll the furniture
\u25baGuest supplies
\u25baAccessories
\u25baI pad-dock
\u25baTV
\u25baHome Theatre\/surround systems.
\u25baRoom Lightning and Temperature Control Systems.
\u25baDrapery
\u25baLinen<\/p>\n\n\n\n

All fittings & fixtures and heavy items like a bed will be covered.
Carpet to be either rolled or covered with plastic or discarded sheets.
The W\/C seat is to be protected and tied with polythene.
Heavy items
Fixtures.
All artwork, lamps.
Fittings have to be protected and kept aside.
The entire carpet has to be covered wall to wall.
Strip the bed of all linen.
Mattress protector, curtain swag, bed valence, and bed cover are to be sent for dry cleaning.
Pillows, shower curtains, and small items must be packed, numbered, and kept in the store.
All supplies and stationery are to be packed, numbered, and stored.
Small furniture is to be numbered and held in the stores.<\/p>\n\n\n\n

#sops<\/a> #housekeeping<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ud835\uddd4 \ud835\udde6\ud835\ude01\ud835\uddee\ud835\uddfb\ud835\uddf1\ud835\uddee\ud835\uddff\ud835\uddf1 \ud835\udde2\ud835\uddfd\ud835\uddf2\ud835\uddff\ud835\uddee\ud835\ude01\ud835\uddf6\ud835\uddfb\ud835\uddf4 \ud835\udde3\ud835\uddff\ud835\uddfc\ud835\uddf0\ud835\uddf2\ud835\uddf1\ud835\ude02\ud835\uddff\ud835\uddf2 (\ud835\udde6\ud835\udde2\ud835\udde3) is a set of written instructions documenting an organization’s routine or repetitive activity. SOP helps […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-160","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/posts\/160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/comments?post=160"}],"version-history":[{"count":1,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/posts\/160\/revisions"}],"predecessor-version":[{"id":162,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/posts\/160\/revisions\/162"}],"wp:attachment":[{"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/media?parent=160"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/categories?post=160"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thekgac.com\/blog\/wp-json\/wp\/v2\/tags?post=160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}